Returns & Exchanges

At The Mercantile London, we want you to be completely satisfied with your purchase, which is why we offer a 14-day window for returns or exchanges on all eligible items. Please ensure products are returned in their original condition with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into our online portal or contact our customer service team to request a Return Merchandise Authorization (RMA) number within 14 days of receiving your order.

• 2.
  Secure Packaging

  Carefully pack the items in their original packaging, ensuring the invoice and RMA number are included inside the parcel to prevent processing delays.

• 3.
  Ship the Parcel

  Affix the provided return label to your package and drop it off at any authorized courier location; we recommend obtaining a proof of postage for your records.

• 4.
  Refund Processing

  Once our quality control team inspects and approves the returned goods, your refund will be issued to the original payment method within 5-7 business days.